Appointment booking
Consultations, reviews and follow-ups booked around the treatment your doctor has set, and around what the household can manage.
Your doctor decides. We coordinate and support.
Appointments, laboratories, pharmacies, insurers and equipment suppliers each hold one part of a patient's care. Prima books it, schedules it and keeps everyone on the same page, while we work through the treatment the primary doctor has prescribed.
When people call us for this
Any of these is a reason to ring.
A discharge is coming and the appointments need setting upTreatment is spread across several providersSpecialised care is needed and we do not know who to bookThe insurer needs documents and forms submittedThe family is abroad and cannot be at the appointmentsEquipment, physiotherapy and samples all need arranging at once
Everyone, on the same page.
The doctor sets the treatment. Everything it takes to deliver that treatment is booked, scheduled and recorded.
A discharge summary that has to reach the family doctor. A sample that has to be collected on the right day. A physiotherapy block that has to start before the window closes. An insurer form that has to be filed with the right attachments.
A patient under intensive treatment is usually in front of five or six different doctors, specialists and labs at once. Somebody has to hold everything and everyone in alignment and keep the schedule.
We book the appointments, arrange the specialised care the plan calls for, and move the records back to whoever issued the instructions.
What we actually book.
Treatment scheduling
Procedures, therapy blocks and sample collection placed in the right order, so nothing has to be repeated because it happened out of sequence.
Specialised care
Physiotherapy, oncology, ICU and paediatric nursing among others, matched to the case and scheduled into the plan.
Equipment and supplies
Beds, mobility aids, patient comfort and clinical supplies sourced, delivered and fitted in the room they are needed.
Records and reporting back
What happened in the house written down and returned to the doctor who issued the instructions, so nobody is working from old information.
Insurer paperwork
Forms, documentation and attachments filed on time, with the records the insurer asks for already gathered.
It runs through everything else.
Coordination runs under the other five services. This is where it shows up in each.
Skilled nursingA nurse assesses and writes the plan to the doctor’s instructions, and stays responsible for it. The family is never the one deciding what is clinically right.Assisted livingThe carer works to a plan a nurse wrote, and a staff nurse checks that it is being followed. The family is not supervising anybody.RespiteSomeone qualified takes the shift so the family carer can stop, booked for the days and hours the household needs.EquipmentWe source it, deliver it and fit it in the room it is needed, on the date the plan calls for.Travel and holiday careSomeone competent travels with the patient, with the records and the appointments arranged at the other end.KwaheriAfter a death it continues, for the family: the evacuation, the mortuary, the documents and the calls.
Not sure this is what you need?
Talk to us, we'll clarify any questions you might have.